Bizarre and dire!

Too many to mention. I'd like to send you a copy of the evaluation we completed and sent back to the hotel.

We did not realise before arrival that this is an ongoing project. Only part of the castle is usable and they appear to have run out of money with only about 20% done if that. Only about six parking places by reception, overflow car park resembles a builders yard. Hotel first impression, old, dreary, smelly, drab corridors with narrow staircases unsuitablle for the older guests.We had an en-suite room ab27, the bathroom looked good but you had to go up five creaking steps to reach it, the cistern when flushed rattled and moaned, you then needed to quickly turn the cold tap in the sink on to stop the noise. The mattress was comfortable but it was impossible to turn over or get out of bed without the base making loud creaking noises waking your partner up. Coffee making facilities were on a tray by the window, the flex for the kettle was about one metre long and the nearest plug was down beside the wardrobe two metres away, we were supplied an extension to use the kettle.No working lights on one side of bed, this was fixed. Television 15" no remote control.We asked for a room change which was not available. We then decided that we would not stay in the hotel, but we were offered two nights return of money not three and we decided to stay on. As we were paying £394 for a three night stay we were expecting top class accomodation.

Fascinating history, well detailed in the visitors information booklet. Particularly interesting recent history of renovation. Some lovely rooms, well restored, beautiful pieces of furniture and lovely grounds including the adjacent country park. Fascinating to see the old theatre and the hear the story of Adelina Patti.

It's not as smart as you might expect for the money but it was comfortable. It would have been nice to have had bar snacks available in the evening to save driving out, although the local pubs were good. I think bar snacks are available sometimes but not when we were there.

The look of the hotel from the outside and the stunning location.

wasn't like sleeping in a castle. room was small and pokey. I was expecting a night in a castle and not a basic room in a courtyard that could have been anywhere.

The only good point about this hotel is the surrounding country park beautiful for walking. The hotel is very poor on every level - we have stayed in all types of hotels all over the world from five star in Americn cities to Maldivian beach hotels. We enjoy all types of holidays and have used many U.K. Hotels for dog walking holidays on a similar tariff to Craig y Nos but by far superior - I would never return or recommend.

The hotel is very tired and in need of major work,very short staffed, sounds like all the staff have left and not been replaced- the restaurant was a night mare food and service was a disgrace.Facilities in the room ended with tea and coffee, no T.v or even a radio and bath towels were about as big as a tea towel. To plug in the kettle you had to get on yr hands and knees and crawl up behind the wardrobe and rest the kettle on the floor- when I mentioned at reception they got me an extention lead!whether 3* or 5* not acceptable.All that said and done we up and left after our first night- didn't even ask for a refund but can see why you have to settle your bill on arrival rather than at check out!

location is fantastic if you want to get away from it all. The food we had as part of wedding breakfast was lovely. Our room was clean, if a little small.

Our room was very small and had basic facilities, which for £138 a night is below expectations. The only other little niggle would be that the shower didn't have any where to put shampoo etc, small point but little things make a difference!!

Location, views.

Very run down hotel. Needs some investment. Wedding party took over whole hotel, felt like we were gate crashing the wedding.

Having to pay on arrival. The room was small and creaking floors fairly clean bathroom good size room cold when first arrived bed not very comfy and breakfast not good staff not very attentive

The bathroom was fantastic with its large claw foot bath. The hotel gave you that back in time feeling, it was a great place to stay off the beaten track.

Absolutely stunning building and environs, very interesting history. Nice bedroom, amazing bathroom - best shower sofar! Liked it overall but...

Seems to be fraying a bit at the edges, eg loose tiles in bathroom, tapware flaking. Really lumpy pillows. No lunch or dinner during the week and no cooked breakfast!!! Expensive for what you actually get.

Enjoy the two meals we had , ours was only a one night stay for a wedding .

I will be writing to you with a complaint.

convenient position

It was basically a wedding and function hotel

We enjoyed that ambience and that our grandchild was welcome in the resturant and that we could bring the family dog with us. The grounds are great and we all came away feeling relaxed.

That it was not made clear at the onset that other than breakfast that our dinner was included in the price,

I was very disapointed in my room at craig-y-nos for the price of the room which was £138 the room was very small me and my partner had very little room too move around the bed. There were marks on the bed covers, the windows were so dirty that you were unable too see out of them. There were stains on the lamp shades and there was a lamp shade missing on one wall which left beare wires and a bulb exposed. The shower only opened slitly then the door fell off. The portable T.V. was on the window sill and we had to put the curtin behind it so that we could watch T.v which was not good as the channel kept changing and we had no controles in the room to change the channels. You only have two temprtues of water in the bathroom boiling hot which scoils you or freezing cold. I did get a discount of 50% on my room but only after I had gone down too the desk 5 times between the times of 5.00pm and 8.45pmand on the 5th time found out that the manager had gone home and I would have too wait till the morning to sort it out. My overall experence of craig-y-nos castle is very poor and I would never reccomend this hotle to anyone .